How to Get Verified
with ProofAge
ProofAge makes identity verification quick, secure, and seamless. Below, we'll walk you through the step-by-step process and explain what happens if something goes wrong.
Find All Your Answers
Which documents are supported for verification?
ProofAge accepts documents that are officially recognized as valid forms of identification.
Currently accepted documents include:
- Passports
- National ID cards
- Driver's licenses
- Residence permits
You cannot use school IDs, birth certificates, library cards, or any other membership cards.
What happens if your verification is rejected?
If your verification is unsuccessful, you'll receive guidance on how to complete the process correctly. Common issues include:
- Blurry or unreadable ID photos: Try retaking them with better lighting.
- Document doesn't match your details: Ensure you're using an official, valid ID.
- Selfie verification failed: Remove any accessories, ensure your face is well-lit, and follow on-screen instructions carefully.
- Expired or unsupported document: Check if your document is listed as supported.
What to do next? Follow the rejection message's instructions and resubmit, try a different supported document, or contact the business that asked you to verify for further help.
How long does the verification take?
Most verifications are completed in seconds. If additional review is needed, it may take a few minutes.
Can I complete verification on a mobile device?
Yes! You can use your phone's camera to scan your ID and take a selfie. No app download is required.
Can I use a document that isn't in English?
Yes, ProofAge supports identity documents from over 190 countries and territories in multiple languages.
Why does ProofAge need access to my camera?
You need to use the camera on your device to take photos of your document and a selfie. ProofAge cannot verify your identity without these photos. Camera access is only used during the verification process and can be revoked in your browser or device settings afterwards.
What if my camera does not focus on the document?
If you are using a mobile device, tapping the screen where the document image is usually helps. Here are a few additional tips:
- Make sure the light is coming from behind the camera
- Use a contrasting background — darker background for light documents and vice versa
- Take the picture from further away to help the camera focus, then crop if needed
- Switch cameras — your back camera usually takes better photos, but the front camera may work better in some situations
Is it safe to verify my identity this way?
Yes. ProofAge uses a fast, reliable, and secure system to verify your identity while ensuring that your data is not sold or breached. No data is ever sold. All handling is privacy-first by design.
Need more help verifying yourself?
If you're still having trouble, visit our Support Center for more information and guidance.
Go to Support CenterYour Data Is Yours
ProofAge works directly with the business that is verifying its users. Your personal data is shared only with the business requesting verification and our carefully vetted infrastructure providers. Your data stays safe and is never sold.
We Don't Hold Onto Your Information
ProofAge has clear policies about how long we retain end-user data. Personal data processed on behalf of our clients is stored only as long as necessary for verification and fraud prevention, then securely deleted.
Your Data Is Always Secure
End-user data is encrypted both while being transferred and while stored. We use industry-standard security practices to provide the highest level of protection for your personal information.
Keeping Your Data Safe
ProofAge is privacy-first by design and continuously maintains its security certifications. Our systems are designed to keep your data safe from unauthorized access, leaks, and breaches. Read our Privacy Policy for details.
When we provide our services to the business enabling your identity verification, we act on behalf of the business as their authorized data processor. For detailed information about how your data is collected and processed, please see the business's privacy documentation.
FAQ
How are my identity documents used?
Your ID documents are used to verify your identity and your age to ensure that you are a legitimate user on the platform you are trying to access.
What personal data does ProofAge collect?
It depends on the service features offered to the business enabling identity verification for you. The main categories of personal data we process on behalf of the business are: information extracted from the submitted identification document (such as date of birth), photos of the verification process, facial biometric data extracted from the submitted photos, and technical device data. For more detailed information, please see the business's privacy documentation.
How long will ProofAge keep my data?
We retain personal data only as long as necessary for verification and fraud prevention. Depending on the services purchased by the business or their instructions, the retention period may vary. At the end of the retention period, we permanently erase the personal data or anonymize it.
Who has access to my data?
Your data is accessed by the business enabling your identity verification and our carefully vetted sub-processors. Your data is never sold to third parties.
Where is my data stored?
ProofAge stores data with trusted cloud infrastructure providers. Data protection is a core part of our commitment to security — no data is ever sold or shared with third parties.
Where can I get more information about how my data is processed?
If you would like to receive more information about your data processing in the context of the identity verification, please turn to the business enabling your identity verification. You can also read our Privacy Policy for details on how ProofAge handles data.